Refunds & Cancellation

You can cancel your membership at any time from your billing settings. When you cancel, your membership stays active until the end of the period you’ve already paid for, and simply doesn’t renew after that — you keep access until then.

Membership payments aren’t refundable, including the unused part of a period after you cancel — when you cancel, you keep access until your paid period ends, so nothing is wasted. The exception is a billing error: if you were charged twice, or charged for a renewal you’d already cancelled, write to us and we’ll put it right.

A deck buy-out unlocks the deck on your account immediately. Because it’s digital content delivered at once, deck purchases are generally non-refundable once the deck is unlocked.

If a deck is faulty, won’t load, or isn’t what was described, contact us — we’ll fix the access or refund it. Nothing here removes refund rights you have under mandatory consumer law.

If you’re in the EU or UK, you normally have a 14-day right to withdraw from a digital purchase. For instantly-delivered digital content (a deck unlock, or starting your membership), that right can end once access begins and you’ve acknowledged it. Nothing here removes any right you can’t waive under your local law.

Email support@familiartarot.com from the address on your account, and tell us what you’d like refunded. We’ll respond promptly and, where a refund is due, return it to your original payment method (this can take a few business days to appear, depending on your bank).